Greenlee Tourism Association Marketplace Shipping Policy

We aim to make every purchase on the GTA Marketplace a positive experience. Below are the details of our shipping policy to help set clear expectations for our customers.

1. Vendor Responsibilities

  • All items purchased through the GTA Marketplace are shipped directly by the individual vendors. Each vendor is responsible for preparing, packaging, and shipping your order.
  • Vendors are required to fulfill and ship orders within the timeframes specified in their product listings.

2. Shipping Methods

  • Vendors select their preferred shipping carriers and methods. These details will be provided in the product listing or communicated to you upon purchase.
  • If a tracking number is available, it will be shared with you to monitor the progress of your shipment.

3. Estimated Delivery Times

  • Delivery times vary depending on the vendor, shipping carrier, and your location. Please refer to the estimated shipping timeframe provided in the product listing.
  • If you have not received your order within the expected timeframe, we encourage you to contact the vendor directly for assistance.

4. Shipping Costs

  • Shipping costs are determined by each vendor and will be displayed at checkout. These costs may vary based on the size, weight, and destination of your order.

5. Local Pickup (if available)

  • Some vendors may offer local pickup as a delivery option. If this is available, it will be clearly noted in the product listing.

6. Lost, Damaged, or Incorrect Orders

  • In the event of a lost, damaged, or incorrect order, please contact the vendor directly to resolve the issue. Vendors are committed to ensuring customer satisfaction and will work with you to address any concerns.

7. Contacting Vendors

  • You can find vendor contact details on your order confirmation or through your account on the GTA Marketplace. We recommend reaching out promptly for any shipping-related inquiries.

8. Returns and Refunds

  • Each vendor has their own return and refund policy. Before making a purchase, review the vendor’s policy outlined in the product listing.

We appreciate your support of Greenlee County’s local businesses and thank you for shopping on the GTA Marketplace. If you have any questions or require further assistance, feel free to contact us at [GTA contact information].