Greenlee Tourism Association Marketplace Return Policy

At the GTA Marketplace, we value your satisfaction and aim to make every purchase a positive experience. Please read our return policy below to understand how returns and refunds are handled.

1. Vendor-Specific Return Policies

  • Each vendor on the GTA Marketplace sets their own return and refund policy. Before purchasing, we encourage you to review the return details provided in the product listing.
  • Return policies may vary depending on the type of product and the vendor’s preferences.

2. Initiating a Return

  • If you wish to return an item, please contact the vendor directly. Vendor contact information can be found in your order confirmation email or through your account on the GTA Marketplace.
  • Provide the vendor with your order details, a description of the issue, and any supporting documentation (e.g., photos of a damaged item).

3. Return Timeframes

  • Return timeframes are determined by each vendor. Ensure that you initiate your return within the specified period outlined in the vendor’s policy.

4. Condition of Returned Items

  • Items must typically be returned in their original condition unless otherwise noted by the vendor. This includes packaging, tags, and any accessories that came with the product.

5. Refund Process

  • Refunds are processed by the vendor once they receive and inspect the returned item.
  • The method and timing of the refund will vary based on the vendor’s policy. For details, consult the vendor’s refund terms outlined in the product listing.

6. Non-Returnable Items

  • Certain items may not be eligible for returns. These exclusions will be clearly noted in the product listing (e.g., personalized or custom-made products).

7. Dispute Resolution

  • If you experience any issues with a return or refund, and cannot resolve them directly with the vendor, please contact GTA Marketplace support at [GTA contact information]. We’ll do our best to assist you.

8. Shipping Costs for Returns

  • Return shipping costs are typically the responsibility of the customer unless otherwise stated in the vendor’s policy or agreed upon with the vendor.

Thank you for supporting local businesses through the GTA Marketplace.